Description: Editorial for the December 2019 print edition of Predictive Analytics & Futurism newsletter describing the large number of informational resources available to PAF Section members.

Description: A review of the book Abundance by Steven Kotler and Peter H. Diamandis.

Description: The editor of the newsletter provides a running list of articles included in the issue highlighting such topics as the applicability genetic algorithms, the power of group dynamics, judgmental forecasting, improvement in mortality and complexity science.

Description: The author provides an overview of terms that have gained favor in sociology, physics, engineering and anthropology that should be of interest to actuaries.

Description: Issue Introduction and editorial on how PAF tools and techniques can ease the angst of competing in the financial risk arena.

Description: Editorial and issue introduction

Description: Short descriptions of the various articles in the June issue.

Description: A first look, and actuarial review of an electronic book for actuaries who wish to learn Excel beyond the basics.

Description: Editorial overview and issue introduction

Description: Behavioral economics is the alternative to the traditional ways (surveys and focus groups) we've been using to try to understand the drivers of customer behavior in the insurance industry. It merges psychology with traditional economic theory, offering insights into individual decision making behavior that go beyond the purely rational model. Within the sphere of health insurance, there are countless behaviors, not just of customers, but of underwriters, medical professionals and claims specialists which may be better explained by behavioral economics. Applying concepts from behavioral economics in live trials it is possible to bring about benefits such as increasing sales and retention rates, improving claims processing and encouraging more accurate disclosure. Swiss Re's global research team partners with its reinsurance clients to incorporate behavioral economics concepts into their letters, websites, forms and scripts by running A/B tests to understand what is driving customer behavior. The team currently has over 100 tests in progress with more than 40 clients, including many in the United States. The partnerships are producing clear business benefits, increasing sales, renewals, health disclosure and turnaround speed for claims payments. These changes are driven by small, inexpensive changes in communications with customers, and we'd like to share some of our insights with you. We've increased upsell rates, disclosure and email open rates, and reduced lapses, turnaround times and appointment no-show rates, to name just a few examples. Behavioral economics is the topic on everyone's lips with insurers and reinsurers all beginning to talk about it in earnest. Our team has been working hard for nearly 4 years and in that time instead of talking, we've been doing, and now we can share with you what a difference behavioral economics can actually make for insurance.